DELIVERY & RETURN

SHIPPING - EU COUNTRIES

DELIVERY  

Our carrier is UPS and they will deliver to the address you provide as shipping address when placing your order. This could be either residential or work address.
Free delivery for orders over EUR 100,-
All other orders for less than EUR 100,- delivery costs are EUR 10,-

Please note that the shipping address does not necessarily have to be the same as the billing address. This is optional. 

We only deliver within EU using United Postal Service (UPS). Delivery time is normally between 1-7 business days depending on order processing time and the country you want your order to be shipped to. Allow 1-2 business days for order processing (for in-stock items only). Order usually arrives within 1-7 business days after the shipping date, depending on the country where it ships to.

UPS operates from 8 am-6 pm. UPS will deliver to the address you have provided as your shipping address when placing your order.  If you are unable to receive the package at the time of delivery, a notice will be left stating that delivery has been attempted. Thereafter, a second and, if necessary, a third attempt to deliver the package will be made at no additional charge UPS will either contact you by phone or leave a note with a phone number so that you can request a new delivery time. If UPS is unable to deliver the package after the third delivery attempt, your order will be shipped back to junkdeluxe.com, in which case junkdeluxe.com is not accountable for any additional costs. Please note that the shipping address does not necessarily have to be the same as the billing address. This is optional. Delivery is far cheaper if you use your work address as the shipping address. Deliveries are not available to P.O. Box addresses. 

Junkdeluxe.com operates Monday to Friday and not on public holidays. We process your order within 1-7 business days of your order placement.

Order processing time will increase in case problems occur due to inaccurate information provided by you, card payment clearance or stock availability. Junkdeluxe.com can not guarantee that all items listed online are in stock at the time of your order. If there is a problem with the stock balance of the item you have ordered we will inform you via e-mail or phone. Please note that the first e-mail you receive from us serves as a confirmation that we have received your order. You will receive a second e-mail when your order has been cleared and shipped.




PAYMENT 

Junkdeluxe.com accepts payments by the following credit cards: Visa, Visa/dankort, Visa electron, MasterCard, American Express, Euro card, Jcb, V-pay and Maestro.

All orders are shipped from our warehouse in Aarhus - Denmark. The prices correspond to retail prices in EUR in your country and are subject to Danish VAT tax which is 25%. The amount of the invoice will be charged to your account on the date of the shipment. Placing your order means that you are engaged in a contract, and that you unconditionally accept the prices and descriptions of the items you have ordered, as well as all our Terms & conditions.

RETURN CONDITIONS

According to Danish law, you have the right to return or exchange goods within 14 days of their receipt. You may exchange items for a different size by returning them to Junk de Luxe and requesting replacements. You must then cover all the shipping costs for the replacement delivery. In order to approve a refund or an exchange the garment must be returned to us with a valid/original invoice and in the same condition as it has been received Returns or exchanges are not accepted for items that have been worn, washed or if the label has been removed. Refunds on a returned item will be issued within two weeks upon receiving of the garment in Denmark. Please be sure that the following return conditions are met:

• Purchases must be returned with the Return form.
  
• Products returned must be in their unused, original condition with all original product tags attached and any related accessories or instruction booklets included.
  
• Incomplete, damaged, worn, soiled or altered items or anything we reasonably believe has been used will not be accepted and therefore sent back to the customer. 

WEBSHOP CONTACT, EXCHANGE AND RETURNS:

                        Junk de Luxe
                        Sverigesgade 3, 1.
                        8000 Aarhus C
                        DK - Denmark
                        Att: webshop

Please remember to fill out the return form. Download it here

Junk Junk ApS
webshop@junkdeluxe.com
Vat no.: 30706013

For further information visit our Terms & conditions